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Putting the Secure Product Fingerprint into practice

How manufacturers use our anti-counterfeinting solution.

Problem

Counterfeit products make a poor impression on customers. They can shake – or even shatter – consumer confidence in a brand.

Solution

In China, Bosch Rexroth and Bosch Smart Life Technology count on our Secure Product Fingerprint to keep counterfeits at bay. Nevertheless, its benefits do not end there.

Benefit

The Secure Product Fingerprint makes it easier for customers to distinguish genuine products from fakes. Manufacturers also benefit from its track-&-trace functions. And its value in helping to build better relationships with customers is much appreciated.

"We’ve been lacking a solution to separate genuine from fake products for a long time. Two aspects make the Secure Product Fingerprint an attractive solution for us. First of all, it’s easy to use and can be implemented quickly. The second factor is the reasonable costs – especially with regard to the enhanced QR code labels."
Shunan Cao Sales Coordination Manager, Bosch Rexroth China

Secure Product Fingerprint: An introduction

With the Secure Product Fingerprint, Bosch.IO offers a solution to fight counterfeit products. It provides two distinct ways of ensuring product authenticity. First, there is the Artificial Fingerprint – a QR code enhanced by embedded micro-features. The second option is the Natural Fingerprint, in which the surface of the product itself is used for validation.

What is more, the Secure Product Fingerprint opens up opportunities that go beyond combating counterfeits. In particular, it can be used for product tracking and enhancing customer relationship management (CRM).

What does it mean to put this solution into practice? To give you a better understanding, we talked to two manufacturers who are already implementing it.

bosch io artifical fingerprint Rexroth
Bosch Rexroth uses QR code labels of the Artificial Fingerprint.

Ensuring product authenticity in an
industrial context

Products and parts used in an industrial context, such as advanced hydraulics or automation, are traditionally attractive to counterfeiters. For producers of original equipment this is a major challenge: Customers can quickly lose trust in a brand because of a bad experience with fake products. A decrease in market share is the logical consequence.

Bosch Rexroth is one of the leading specialists in drive and control technologies. It manufactures products and systems associated with the control and motion of industrial and mobile equipment. Faced with the task of protecting its customers from counterfeits, Bosch Rexroth China decided to make use of the Secure Product Fingerprint for two of its products. For one, the company uses the Artificial Fingerprint QR code labels to mark valves that are produced at its plant in Wujin. Meanwhile, at its plant in Beijing, Bosch Rexroth China is trying out the Natural Fingerprint. There, they are scanning a designated surface area of industrial pumps. The digital image of this scanned area is used for validation when the product reaches the end user.

What drew Bosch Rexroth China to using the Secure Product Fingerprint? Shunan Cao is Sales Coordination Manager at the company. He explains: “We’ve been lacking a solution to separate genuine from fake products for a long time. Two aspects make the Secure Product Fingerprint an attractive solution for us. First of all, it’s easy to use and can be implemented quickly. The second factor is the reasonable costs – especially with regard to the enhanced QR code labels.”

The track & trace functionality of the Secure Product Fingerprint is also an interesting proposition for Bosch Rexroth China. “Leveraging data insights plays an important role for us – for example, to determine the future demand of our customers,” Cao says. “We rely heavily on our installed base – especially when it comes to retrofitting solutions or providing additional services. However, we sell many products through distributors and not directly to customers. Using the track & trace functionality of the Secure Product Fingerprint would allow us to gain valuable information about the end users of our products – for example, in which regions they are located.” Bosch Rexroth China is currently evaluating and testing the track & trace functionality to determine its full potential.

Improving customer relationships

bosch io secure product fingerprint
Bosch Smart Life Technology uses the Secure Product Fingerprint to improve a company’s relationship with its customers.

The Secure Product Fingerprint can also be used to improve a company’s relationship with its customers. Take Bosch Smart Life Technology in China as an example. This is a startup organization within Bosch China which offers consumer electronics, intelligent hardware and medical devices. Among other things, the company produces smart door locks. “In our market the after-sales experience is very important,” says Alex Xu, Product Owner of smart locks at Bosch Smart Life Technology.

Nevertheless, Bosch Smart Life Technology does not sell directly to their customers; they rely on partners. To bridge the gap to their customers, Bosch Smart Life Technology has now turned toward the Artificial Fingerprint solution. By sticking the enhanced QR code labels on the smart locks, it not only becomes easier for end users to distinguish between genuine and counterfeit products, but as Xu notes: “When a customer scans the QR code, an immediate connection is established. We can then inform them directly about other products or services related to the lock.”

The Artificial Fingerprint also comes in handy in regard to the product’s warranty. Xu explains: “A customer can now confirm that he or she bought the original product simply by scanning the QR code. Since their information is stored in the cloud, they can easily prove that they are eligible to receive warranty services. They no longer have to go looking for the invoice to prove that they bought the product.”

The Secure Product Fingerprint solution by Bosch.IO is currently available in China.

Also of interest

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