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Amdocs: a Connected Home solution based on the Bosch IoT Suite

Amdocs Connected Home is a SaaS cloud-based solution that helps service providers acquire new customers.


Determined to offer a comprehensive smart-home solution, Amdocs needed a flexible IoT platform to support multiple smart-home protocols.


Building on the bedrock of the Bosch IoT Suite, Amdocs developed a smart-home solution that keeps the communication channels between gateways and the cloud open, and speaks the language of many protocols.


Amdocs opted for a Software-as-a-Service (SaaS) model to offer its smart-home solution at an affordable price. This cloud-based solution dovetails nicely with service providers’ legacy OSS, BSS, and CRM systems.

"For our Amdocs Connected Home solution, we chose the Bosch IoT Suite mainly for its strong implementation of Z-Wave which is our main IoT protocol and its abstraction layer that enables us to easily support new protocols, such as DECT and ZigBee."

What is this solution all about?

Amdocs Connected Home is a comprehensive solution for security, home automation, energy management, safety, and video surveillance.


Amdocs is a leading software and service provider for the world's most successful communications and media companies.

Target market

With it's Connected Home solution, Amdocs helps its customers enter the smart home market.

Products in use

Amdocs Connected Home uses the Bosch IoT Gateway Software and the Bosch IoT Remote Manager.

Bosch IoT Suite enables reliable communication between gateways and the cloud

Bosch.IO’s IoT platform enables Amdocs to build an open solution for smart home providers which is compatible with many home protocols.

Offered as a SaaS (Software as a Service) model that is cost-efficient and rapidly achieves market maturity, Amdocs Connected Home is a cloud-based solution that runs on AWS and integrates with service providers’ existing OSS, BSS and CRM systems to deliver a mix of DIY or professionally monitored smart home security services, enhanced with rich IP video surveillance, home automation and energy monitoring capabilities, as well as centralized mechanisms such as notification, scenario, and history.

Service highlights

  • White label web and smart phone app
  • Intuitive user-centric scenarios
  • Real-time notifications via mobile push, SMS, email, and IVR outgoing calls
  • Real-time events based on different criteria and thresholds
  • Real-time remote service control
  • Multi-track real-time video surveillance recording and playback
  • Simultaneous and auto arming/disarming of macro scenarios
  • Highly secure and encrypted
  • Open solution to third party services via open APIs
  • Multi-site support for SOHO and SMB business needs

Home hardware highlights

  • Solution compatible with any home protocol: Z-Wave, ZigBee, ULE, PowerG, Wi-Fi b/g/n, UPnP, etc.
  • Rich partner ecosystem of integrated and certified, top-end connected home device manufacturers
  • Uplink through cellular and Ethernet
  • CMS (Central Monitoring Station) standard interface
  • Robust and wide-coverage RF technology – suitable for large, complex homes and commercial buildings
  • Approved system: regulated professional security, safety, and insurance

Also of interest

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