Operations & support for efficient software and IoT solutions

We help you troubleshoot issues with I(o)T processes and minimize business risks that could arise from these problems.

Why call on our customer support?

Call on us if your I(o)T solutions do not run as smoothly as they should and you urgently need professional support. We are here to help you quickly troubleshoot problems.

We’re there for you

Just say yes to less downtime. We offer various service packages to suit your needs.

ISO 20000- certified

Our processes and measuring methods have long been certified to ISO 20000 and ITIL. The shortest path to a resolution is always our preferred way to go.

We adapt to your needs

Are you facing an unusual challenge? With years of I(o)T experience to draw on, we can also deliver custom solutions.

Is there anything you would like to ask?

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Our services

  • Provisioning: We get you geared up for smooth operations in no time, and can deliver via AWS, Azure, and many other platforms.
  • Monitoring: We keep tabs on your solution, tracking availability, events, scalability, and risks to keep it running and downtime at bay.
  • Troubleshooting: Let others worry about bugs, backups, incidents, or changes. We’re here to help by handling all your inquiries.
  • Testing: We’re also there behind the scenes, conducting regular tests to ensure compliance with your service level agreement (SLA).
  • Reporting: We got your back – and provide a monthly report on your SLA and system usage to prove it.
"The best thing about our collaboration with Bosch is that though it’s a large engineering and technology solution provider of global scale, it understands the pressures on a young, fast-moving start-up business. It is flexible and fast to respond."
Ros Harvey Managing Director and founder, The Yield

Questions about our customer support?

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Operations & support: three small steps to one huge benefit

  • We assess your requirements.
  • We team up with you to find the support option that best suits your needs.

  • We accommodate additional requirements.
  • We support you during the transition.

  • We keep your IoT solution up and running.
  • We help you troubleshoot issues on the fly.