The connected retail store

Teaming up to realize the full potential of a connected store: Bosch.IO helps retail companies improve operational excellence and increase customer satisfaction.

The IoT is transforming the retail industry

The IoT, digitization, and the availability of an abundance of data are opening up new possibilities for the retail industry. Retailers are currently evaluating models of how they can use these technologies to reconcile their two strongest drivers:

  • The need for higher efficiency and cost reduction
  • Rising consumer expectations regarding service and store experiences

In order to achieve these goals, retail companies are increasingly digitizing their stores with the help of the IoT. The challenge here lies in the large number of heterogeneous and often siloed solutions that currently exist. An integrated approach is needed to enhance operational efficiency and implement effective IoT use cases.

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How retail companies benefit from the IoT

The retail industry, and particularly the food segment, is currently experiencing a strong and dynamic shift toward digitization, focusing on process optimization, cost optimization, and greater customer satisfaction. As a vital tool, the IoT helps achieve these goals.


Higher efficiency

The automation of monitoring processes and the consolidation of device data within one solution improves in-store efficiency and frees up time for store personnel. It has the potential to cut third-party maintenance costs, energy consumption, and food wastage thanks to more accurate and informed responses by store personnel in real time.

Increase in customer satisfaction

Efficient store processes free up staff time for customer service requests and lead to an overall positive shopping experience. Additionally, automatic notifications from devices or service areas help avoid waiting lines at cashiers or reverse vending machines, or due to defective devices.

New business opportunities

Innovations in parking lot management and the intelligent management of self-produced energy are examples of new IoT business models with which retailers can open up new revenue streams.

IoT use cases for the retail industry

The Bosch.IO Retail team helps retailers to achieve their goals. We draw on our experience in retail projects and our partners’ knowledge to build IoT use cases that benefit our customers.

Cold chain management

High efficiency and secure cooling systems

Reverse vending machine monitoring

A routine task with big potential

Parking lot monitoring

Improving the overall impression of a store

Queue management

The art of anticipating peak times

Tracking load carriers and merchandise

Real-time tracking: smart software cuts logistics costs

Occupancy management

Keep an eye on the number of shoppers

Why team up with Bosch.IO?

10+ years’ experience in the IoT

The Bosch.IO Retail team has the skills to make the three big success factors for IoT solutions work for retailers – sustainable business models, seamless integration, and connected ecosystems.

Software, devices, projects

Bosch.IO has all the expertise needed to put sustainable IoT solutions into practice. Our use-case-driven approach helps retailers boost their operating efficiency and seize new business opportunities.

An ecosystem of strong partners

We reach across the gaps that divide retailers, device manufacturers, and service providers to co-create a connected ecosystem. And that connected world benefits everyone with a stake in this business.

How to start your IoT project

Retail companies can choose depending on their requirements how they wish to start their IoT project. We offer the following options:

Pilot a use case
  • Test a specific use case in pilot stores to show business value.
  • Define requirements and architecture in a technical workshop.
  • Define desired business outcome: success metrics and business case.

Explore use cases for the retail industry >

Develop a new use case
  • Define a customer use case based on your requirements.
  • Define technical requirements and business outcome.
  • Host an Exploration Workshop: explore use cases, define roadmap and next steps.

Get in touch with us to get started >