The IoT User Survey 2019
"Bosch IoT changes the way we collect data. With more devices online the possibilities are endless"
Developer, 100 - 500 employees, logistics
The market for IoT platforms is diverse, and organizations sometimes struggle to identify the provider that best fits their specific needs. However, the actual number of IoT platform users is growing steadily as the market becomes increasingly mature. Organizations looking for the right solution can draw on the experience of these users concerning their use of one or sometimes several different IoT platforms.
Aiming to broaden the base for guidance in this field, the teknowlogy Group asked over 2,000 users to share their views on 38 different IoT platforms. Bosch’s IoT Suite was one of the platforms included in this survey. We are delighted to share some of the highlights of how users rated us in the categories security, performance satisfaction, customer recommendation, and timeline.
User satisfaction with the level of security provided by the platform
Bosch Software Innovations is perceived as the provider offering the most secure IoT platform among all the platforms. The Bosch IoT Suite offers three distinctive components in this context: first, Bosch IoT Things for central management of asset data and secure messaging. Second, Bosch IoT Permissions, which provides user management, role-based access control and multi-tenancy for IoT applications. And third, Bosch IoT Rollouts, which supports the management of large-scale rollouts of device software/firmware updates (wired or over-the-air).
The state of security in the IoT space is highly affected by how easily, fast and efficiently an IoT platform can handle software updates to ensure the security of connected devices on a large scale. From our perspective, especially Bosch IoT Rollouts therefore is an important tool in the IoT security context. Only the roll-out of software (firmware) updates ensures the best possible security level for IoT-connected devices out in the field and to resolve security-related issues that may arise after connected devices have been delivered to the customer. Embedded software developers must be aware of this challenge and ensure that security-related software updates are constantly developed and implemented. The Bosch IoT Suite provides strong remote software provisioning capabilities for this.
The frequency of problems encountered in terms of performance issue
The “Performance satisfaction“-KPI measures the frequency of problems encountered in terms of performance issues. Performance and availability of an IoT platform is key, especially in the industrial space. This KPI is therefore strongly related to the foundation and heritage of the Bosch Group. Without secured performance with little to no downtime, manufacturing processes or supply chains would go uncontrolled from time to time – something that is, of course, unacceptable in the industrial space.
Across all the relevant peer groups, Bosch Software Innovations manages to be ranked first place in the “Performance satisfaction“-category. This strong benefit of the Bosch IoT Suite is underpinned by the fact that users of the Bosch IoT platform regularly report they do not experience any downtime at all. In addition, this illustrates well the achieved maturity stage of their IoT platform. Without this maturity, a high level of performance, reliability and availability would not be possible.
Proportion of users that say they would recommend the platform to others
Bosch Software Innovations' IoT solutions have a strong recommendation rate by the users across all peer groups. Due to the ability to serve customers’ needs with the right service at the right time, the users usually recommend Bosch Software Innovations, which indicates high customer satisfaction.
Compared to other large enterprises, EMEA-based or device management-focused providers, Bosch Software Innovations is the absolute leader in the “Recommendation“-KPI. This also represents a strong proof point for the flexibility of the Bosch IoT Suite, indicating that the solution can be very well adapted to meet the different needs of different users in highly diverse verticals, from the automotive industry to the agriculture sector.
How long the implementation process lasts compared to expectations
Due to the issue of complexity, implementing and integrating IoT platforms into the ecosystem of a business can turn out to be a time-consuming effort – especially when faced with a large number of diverse, connected devices. The vast majority of the users of the Bosch IoT Suite report that the implementation process went even faster than expected.
Due to the product’s emphasis on flexibility, schedules did not even get affected by last-minute changes to the requirements during the implementation phase. Therefore, Bosch Software Innovations is ranked first place among the peer groups of large enterprises, EMEA-based providers and device management-focused platforms.