The IoT User Survey 2019
We are top ranked in the categories security, performance satisfaction, recommendation, timeline, and more.
The market for IoT platforms is diverse, and organizations sometimes struggle to identify the provider that best fits their specific needs. However, the actual number of IoT platform users is growing steadily as the market becomes increasingly mature. Organizations looking for the right solution can draw on the experience of these users concerning their use of one or sometimes several different IoT platforms.
The frequency of problems encountered in terms of performance issue
The “Performance satisfaction“-KPI measures the frequency of problems encountered in terms of performance issues. Performance and availability of an IoT platform is key, especially in the industrial space. This KPI is therefore strongly related to the foundation and heritage of the Bosch Group. Without secured performance with little to no downtime, manufacturing processes or supply chains would go uncontrolled from time to time – something that is, of course, unacceptable in the industrial space.
Across all the relevant peer groups, Bosch.IO manages to be ranked first place in the “Performance satisfaction“-category. This strong benefit of the Bosch IoT Suite is underpinned by the fact that users of the Bosch IoT platform regularly report they do not experience any downtime at all. In addition, this illustrates well the achieved maturity stage of their IoT platform. Without this maturity, a high level of performance, reliability and availability would not be possible.
Proportion of users that say they would recommend the platform to others
Bosch.IO’s IoT solutions have a strong recommendation rate by the users across all peer groups. Due to the ability to serve customers’ needs with the right service at the right time, the users usually recommend Bosch.IO, which indicates high customer satisfaction.
Compared to other large enterprises, EMEA-based or device management-focused providers, Bosch.IO is the absolute leader in the “Recommendation“-KPI. This also represents a strong proof point for the flexibility of the Bosch IoT Suite, indicating that the solution can be very well adapted to meet the different needs of different users in highly diverse verticals, from the automotive industry to the agriculture sector.
How long the implementation process lasts compared to expectations
Due to the issue of complexity, implementing and integrating IoT platforms into the ecosystem of a business can turn out to be a time-consuming effort – especially when faced with a large number of diverse, connected devices. The vast majority of the users of the Bosch IoT Suite report that the implementation process went even faster than expected.
Due to the product’s emphasis on flexibility, schedules did not even get affected by last-minute changes to the requirements during the implementation phase. Therefore, Bosch.IO is ranked first place among the peer groups of large enterprises, EMEA-based providers and device management-focused platforms.