Our customer support ensures that our customers can rely on the smooth operation of their software solutions.

Customer support for effective software and IoT solutions

If your I(o)T solutions do not work as expected and you urgently need professional support, we are there to help you quickly resolve the malfunction.

Why should you use our customer support?

Thanks to our I(o)T experience, we can help you resolve malfunctions in I(o)T processes and minimize the resultant commercial risks.

We’re there for you

Reduce unnecessary downtime as quickly as possible. We offer various service packages – find the right one for you.

ISO 20000 certified

For years, our processes and measurement methods have been certified to ISO 20000 and ITIL. We always take the most efficient route to the solution.

We adapt to your needs

Are you facing a specific challenge? Thanks to our years of I(o)T experience, we can find a solution even if your case falls outside our standard portfolio.

How our customer support can ensure your systems function smoothly

Our three standard customer support packages are Standard, Classic, and Premium. Icon lens
We adapt our customer support to your needs

Achieve your commercial objectives and make full use of your resources. Together with you, we determine the scope of support you require, and then assist you as you implement our software products and help you in resolving malfunctions and other specific issues.

We offer three levels of customer support.

"To keep a customer demands as much skill as to acquire one. Excellent customer service has always been and will always be one of the critical competitive advantages for any business!"
Jan Csisko, Head of Customer Support

Expert for Customer Support

Jan Csisko, Head of Customer Support
Jan Csisko
Head of Customer Support Services

Do you want to experience the quality of our products for yourself?

Apply for one of our free test licenses so you can implement your use cases directly in our software.